How Tracking Works

As soon as your order ships, we'll send you a shipping confirmation email containing your tracking number and a link to follow your package. Simply click the link, or enter your tracking number on the carrier's website, to see exactly where your watch is.

When Will I Receive My Tracking Number?

Orders are processed within 1 to 2 business days. Once your watch leaves our facility, your tracking number is emailed to you right away. If you haven't received it within 3 business days of placing your order, please check your spam or promotions folder first, then contact us and we'll be glad to help.

How to Track Your Order

1. 1
   Open the shipping confirmation email we sent you.
2. 2
   Click the tracking link, or copy your tracking number.
3. 3
   View the latest status and estimated delivery date on the carrier's website.

If you created an account at checkout, you can also log in at any time to view your order status and tracking details under your order history.

Estimated Delivery Times

Delivery times include processing and handling. These are estimates and can occasionally be affected by weather, holidays, or customs clearance.

My Tracking Hasn't Updated

It's normal for tracking to take 24 to 48 hours to show movement after you receive your number, especially over weekends and holidays. Once the carrier scans your package into their network, updates will appear. If your tracking hasn't updated after 5 business days, contact us with your order number and we'll investigate right away.

My Order Says Delivered, But I Don't Have It

Occasionally carriers mark a package as delivered slightly before it arrives. Please allow up to 24 hours, check around your delivery location and with neighbours, and confirm the address on your order. If it still hasn't appeared, contact us and we'll work with the carrier to resolve it.

Need Help?

If you have any question about your order or its delivery, we're a small team and we're here for you. Reach out anytime with your order number and we'll take care of it.