Faq

Support

Frequently Asked Questions

Everything you might want to know before and after your Aurelle arrives. If your question isn't answered here, we'd love to hear from you.

About Our Watches
Most fashion watches hide what's inside them. We do the opposite. Every Aurelle is built with a scratch-resistant sapphire crystal, a genuine Swiss or Japanese movement, and stainless steel — the quality usually reserved for watches three times the price. We tell you exactly what's in your watch, because a watch you understand is a watch you can trust.
Our watches use genuine Swiss (Ronda) and Japanese (Seiko) quartz movements, depending on the model. These are trusted, precise, and reliable — the kind of movements that simply keep good time without fuss. Each product page tells you exactly which movement that watch uses.
Sapphire crystal is one of the hardest materials used in watchmaking — second only to diamond. It resists the scratches and scuffs that cloud the mineral glass found on most fashion watches. It means your Aurelle stays clear and beautiful for years, not months. Every Aurelle watch uses sapphire crystal as standard.
Our cases and bracelets are made from stainless steel, with several models using premium 316L surgical-grade steel that is hypoallergenic and highly corrosion-resistant. Our signature Céleste features a genuine ceramic bracelet — lightweight, hypoallergenic, and beautifully smooth on the skin. Material details are listed on each product page.
Aurelle watches are designed for the female wrist, with case sizes ranging from a delicate 25mm to a bolder, modern 36mm. Each product page lists the exact case diameter so you can choose the proportion that suits you — petite and refined, or confident and contemporary.
Water Resistance & Care
Our watches are water-resistant, not waterproof — an important difference. Depending on the model, Aurelle watches carry a 3ATM (30m) or 5ATM (50m) rating. In everyday terms:
  • 3ATM (30m): withstands splashes, rain, and hand-washing. Not for showering or swimming.
  • 5ATM (50m): withstands splashes, rain, and brief, shallow water contact. Not designed for swimming laps, diving, or hot showers.

We recommend removing your watch before swimming, showering, or bathing. Water resistance is measured when a watch is new and can lessen over time, so it's best treated as protection against everyday moisture rather than a licence to submerge.
A little care keeps your watch looking beautiful for years:
  • Wipe the case and bracelet gently with a soft, dry cloth.
  • Keep it away from perfume, lotions, and harsh chemicals, which can affect the finish and seals.
  • Store it in its box or a soft pouch, away from heat and direct sunlight.
  • Avoid magnets and sudden impacts, which can affect timekeeping.
Yes — like all quartz watches, your Aurelle uses a battery that will eventually need replacing, typically every two to three years. Battery replacement is simple and can be done by any local jeweller or watch service. It is considered routine maintenance and is not covered under warranty.
Orders & Shipping
We ship from the United States and currently deliver to customers across the United States and Europe. We're expanding to more regions over time — if you don't see your country at checkout, reach out and we'll do our best to help.
In the United States, standard shipping is free on orders over $99, and a flat $5.99 on orders under $99, arriving in 2 to 6 business days. Need it sooner? Fast shipping delivers in 1 to 4 business days for $5.99. In Europe, the same pricing applies, with delivery in 5 to 8 working days. All delivery times include processing and handling.
For orders shipped internationally, any customs duties, import taxes, or VAT are set by your country's customs authority and are the responsibility of the recipient. These charges are not collected by Aurelle. If you're unsure what may apply, we recommend checking with your local customs office before ordering.
As soon as your watch ships, we'll email you a tracking number so you can follow it on its way. If you haven't received tracking within 3 business days of your order, please check your spam folder, then contact us and we'll help.
Returns, Refunds & Warranty
You may return any unworn Aurelle watch within 30 days of delivery for a full refund. The watch must be unworn and returned with all original packaging, tags, and accessories. Return shipping is the customer's responsibility, except where the watch arrived faulty or incorrect, in which case we cover it. Full details are in our Returns & Refunds Policy.
Once we receive and inspect your returned watch, approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take a little additional time to post the refund to your account.
The fastest way is to return your original watch for a refund and place a new order for the piece you'd like. If you need help choosing, just reach out — we're always happy to help you find the right one.
Yes. Every Aurelle watch comes with a 1-year limited warranty from the date of delivery, covering manufacturing defects in the movement and workmanship under normal use. It does not cover normal wear, accidental damage, water damage beyond the rated resistance, battery replacement, or unauthorized repair. Full details are in our Warranty Policy.
Payment & Security
We accept all major credit and debit cards, along with the secure express checkout options shown at checkout. Every transaction is processed securely by our trusted payment partners.
Yes. Our website uses SSL encryption to protect your information, and we never store your full card details on our servers. We also never sell your personal information. You can read more in our Privacy & Security Policy.

Still Have a Question?

We're a small team that genuinely cares about your experience, and we read every message ourselves. If anything is unclear, or you'd simply like help choosing your first Aurelle, please reach out.

Address
2298 Williams Avenue
Newhall, CA 91321
Phone
661-255-1378