Who We Are

Aurelle Watches ("Aurelle," "we," "us") operates this website and is responsible for the personal information you share with us. Our address is 2298 Williams Avenue, Newhall, CA 91321.

Information We Collect

We collect information to process your orders, deliver your watch, and improve your experience:

• Information you give us: name, shipping and billing address, email, phone number, and order details when you make a purchase or create an account.
• Payment information: processed securely by our payment providers. We do not store your full card details on our servers.
• Information collected automatically: device type, browser, IP address, and how you use our site, gathered through cookies and similar technologies.
• Communications: messages you send us by email or through our contact forms.

How We Use Your Information

We use your information to:

• Process, fulfil, and deliver your orders, and keep you updated about them.
• Provide customer support and respond to your questions.
• Send order confirmations, shipping notifications, and, if you opt in, marketing emails about new pieces and offers.
• Improve our products, website, and service.
• Detect and prevent fraud, and meet our legal obligations.

Cookies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how our site is used, and support our marketing. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them.

How We Share Information

We share your information only with the partners who help us run our business, and only as needed:

• Payment processors, to handle transactions securely.
• Shipping and fulfilment partners, to deliver your order.
• Technology providers, such as our website and email platforms.
• Authorities, where required by law or to protect our rights.

We do not sell your personal information to third parties.

Data Security

We take the security of your information seriously. Our website uses SSL encryption to protect data in transit, and we work only with reputable payment and technology partners. While no method of transmission over the internet is ever completely secure, we take reasonable and appropriate measures to protect your personal information against unauthorized access, loss, or misuse.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your personal information.
• Opt out of marketing emails at any time, using the unsubscribe link in any message.
• Object to or restrict certain processing of your information.

California residents have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and to request its deletion. Customers in the European Union and United Kingdom have rights under the GDPR. To exercise any of these rights, contact us using the details below and we will respond within the timeframe required by law.

Data Retention

We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including order records, customer support, and legal or accounting requirements. When it is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be posted on this page with its effective date.

Contact Us

If you have any question about this policy or how we handle your information, please reach out. We are glad to help.